FAQ UND HILFE

StarDSL is a network-independent internet service provider. We provide our customers throughout Europe a range of internet and telephone communication services via satellite.
StarDSL provides the perfect solution for high-speed internet wherever you live in Europe.
Yes! We provide internet via satellite in whole Europe. The only requirement is that you have a free line of sight to the south.
After contract closing we provide you with the StarDSL satellite hardware.
Of course but if you wish we can provide a qualified partner in your region who can install the hardware for you.
Yes it is possible but because of the high latency we wouldn’t recommend playing games like shooter games because the internet via satellite system it isn’t designed for it.
Yes! We also offer a compatible router which is tested trough StarDSL.
To get the signal to the satellite and back it takes about 700ms because you have to keep in mind that the satellite is about 36.000km over the earth.
Yes it is possible but because of the high latency we wouldn’t recommend playing games like shooter games because the internet via satellite system it isn’t designed for it.
Es werden öffentliche IP-Adressen, wie bei jedem normalen ADSL-Anschluss auch, genutzt.
Yes. There is a voice over IP option available. Using VOIP with a German landline number costs 12.95 € monthly. Requirement is that you have to buy a special router with VOIP functions which costs once 129.95 €.
You will receive a public IP address like with any other broadband connection.
Yes! If you choose a business rate you will receive a static IP address for free.
Yes. With our business rates you are able to use a VPN connection because all ports are open.
Yes. With a TV LNB which is included within the HDTV option you are able to receive all free satellite TV channels.
Yes! Just contact our professional service team which will provide you with an individual offer for your needs.
Open the URL http://speedprobe.skylogicnet.com in your browser
Open the ip address 192.168.100.1 in your browser

Heavy User Control

To control the broadband system and to provide the best solution for all customers we got a management system called HUC. Within this system we are trying to deny a system overload from special users. Users who already reached their download or upload volume will receive a reduced speed. If users still need more download volume we provide them volume boosters called „stardsl booster“ which can be bought seperately.